General Considerations
1. Always make sure to troubleshoot one thing at a time.
2. If you have any doubts with a wireless connection, try to make a direct connection first.
3. If you can see the AwoX icon in the PC taskbar but get no results, the software is running correctly but there is an issue with the connections and / or setup.
4. If your secondary output is not detected, make sure your connections were OK before booting the machine. TV output availability (from the system’s point of view) may depend on the connections actually made at boot time.
5. If you have problems with colors (output is black and white or blurred) or image output quality or position, the reason is probably with the video standard used for TV output. Make sure your video output standard (PAL, SECAM, NTSC, and variants) is compatible with your TV.
6. If you see the same picture on your regular screen and secondary output, you’ve forgotten to check the “Extend” checkbox for the secondary monitor or your hardware features “duplicate outputs” only. Also try to update your video drivers to the latest version.
7. Make sure that your video card supports DirectX 9. All recent cards are OK but some old ones might not have support for this; check with the hardware manufacturer for information and / or updates.

Check the following items:
1. Did you locate your plugs correctly?
2. Did you select the right inputs on your appliances?
3. Are you sure your secondary output is enabled?

If possible, try a direct connection configuration first to know whether the problem comes from the PC/WiFi side or analog A/V signal transmission side. Also, you can try connecting a proven A/V source (such as a camcorder or digital camera) to the transmitter to isolate the A/V signal transmission side.
The transmitters are powerful enough to work correctly in most households environments. Some particular building techniques can cause signal weakness or perturbation, such as massive concrete. If you encounter this issue, try moving the transmitters around, changing locations and antenna orientations. Each situation is particular.
Wi-Fi and A/V transmitters share the same 2.4 GHz frequency band. This is not an issue since both can be instructed to use different channels within this band. If you suspect issues because of interferences between the two systems (and this can happen), try changing the channels on the A/V transmitters by using the front pushbutton. Other devices such as cordless phones and microwave ovens can also cause interference because they also use the 2.4 GHz frequency band.

Obscure problems can appear if you use a version of Windows that has strong permission checks (“Pro” editions for instance). In this case, make sure the user account you’re installing with has local administrators rights for the machine.
If for some reason you need to stop software (remember that the Renderer can always be minimized through the AwoX Icon left-click-”Hide Window” popup), left-click on the Taskbar and select “Task Manager”, “Processes” tab. Find AwoX Media Server , select it and click “End Process”. Do the same with AwoX Media Renderer. Both will restart automatically at next logon.
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